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Privacy Policy

Privacy Policy

Reliable Recovery Service
Effective Date: March 1, 2025

 

1. Introduction

Reliable Recovery Services is committed to protecting the privacy and security of the personal information we collect in the course of providing debt collection and related services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with us, our representatives, or our digital platforms.

By using our services, you agree to the practices described in this Privacy Policy.

 

2. Information We Collect

We may collect personal and non-personal information from consumers, clients, and third parties, including:

 

A. Personal Information

  • Name, address, email, phone numbers

  • Date of birth and identification details

  • Account numbers and creditor information

  • Debt and payment history

  • Financial information

  • Employment information (if needed for debt collection)

B. Information Collected Automatically

When you visit our website or digital services:

  • IP address

  • Browser type and device information

  • Usage data and cookies

C. Information From Third Parties

We may receive information from:

  • Original creditors

  • Creditors’ service providers

  • Credit bureaus (where legally permitted)

  • Public databases

 

3. How We Use Your Information

We use collected information only for lawful and legitimate business purposes, including:

  • Collecting and servicing outstanding debts

  • Verifying identity and account details

  • Communicating with consumers regarding accounts

  • Maintaining accurate records

  • Complying with legal and regulatory obligations

  • Detecting and preventing fraud

  • Improving our services, websites, and processes

We do not sell or rent personal information.

 

4. Legal Basis for Processing (If Applicable)

Where required (e.g., GDPR jurisdictions), we process personal information based on:

  • Contractual necessity

  • Legal obligations

  • Legitimate business interests

  • Consent (when required)

 

5. How We Share Information

We may share personal information with:

A. Authorized Third Parties

  • Original creditors or clients

  • Attorneys

  • Credit bureaus (as allowed by law)

  • Service providers assisting with operations (IT, mailing, payment processing)

B. Legal and Regulatory Authorities

We may disclose information when required to:

  • Comply with federal, state, or local laws

  • Respond to court orders or legal processes

  • Protect our rights or prevent harm

We do not share information with unauthorized third parties for marketing purposes.

 

6. Data Security

We use administrative, technical, and physical safeguards to protect personal information from:

  • Unauthorized access or disclosure

  • Loss or misuse

  • Alteration or destruction

Despite these measures, no method of data transmission or storage is completely secure.

 

7. Data Retention

We retain personal information only as long as necessary to:

  • Fulfill the purposes described in this Policy

  • Comply with legal and regulatory requirements

  • Resolve disputes and enforce agreements

 

8. Your Rights

Depending on applicable law, you may have certain rights regarding your personal information, such as:

  • Access to the personal information we hold

  • Correction of inaccurate data

  • Deletion of information (when legally permitted)

  • Restriction or objection to processing

  • Requesting a copy of your data (data portability)

To exercise your rights, contact us using the information below.

 

9. Cookies and Tracking Technologies

We may use cookies and similar technologies to:

  • Improve website functionality

  • Analyze usage trends

  • Remember user preferences

You can manage cookie settings through your browser.

 

10. Children’s Privacy

Our services are not intended for individuals under 18.
We do not knowingly collect information from minors. If we become aware of such collection, we will delete the information promptly.

 

11. Compliance With Debt Collection Laws

We comply with all applicable laws and regulations, including:

  • The Fair Debt Collection Practices Act (FDCPA)

  • The Fair Credit Reporting Act (FCRA)

  • State-specific collection laws

  • Applicable privacy regulations

 

12. International Data Transfers

If your data is transferred outside your jurisdiction, we take steps to ensure adequate protection consistent with this Policy and legal requirements.

 

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically.
Any changes will be posted with a revised “Effective Date.”

 

14. Contact Us

If you have questions or requests relating to this Privacy Policy, please contact us:

Reliable Recovery Services
Address: 4249 Lomac St, Suite 2 Montgomery, AL 36106

Phone: (682)457-2128
Email: dthomas@reliablerecoveryservices.net
Website: www.reliablerecoveryservices.net

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